Privacy Policy

1. Information We Collect

We may collect and process the following personal data from you:

Identity Information: such as your name, job title, and company.
Contact Information: including email address, telephone number, and postal address.
Technical Data: such as IP address, browser type and version, time zone setting, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our roofing services and respond to your enquiries.
To communicate with you about your account, bookings, or requests.
To improve our website, products, and services based on your feedback and usage.
To send you marketing communications, where you have consented to receive them.
To comply with legal obligations and protect our legitimate interests, such as fraud prevention and ensuring security.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Your consent (e.g., for marketing communications).
Performance of a contract (e.g., to provide services you have requested).
Compliance with legal obligations.
Our legitimate interests, provided these do not override your fundamental rights and freedoms.

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary to deliver our services, including:

Contractors and suppliers who assist in providing roofing services.
IT and analytics providers who help us manage and improve our website.
Legal and regulatory authorities when required by law.

All third parties are required to keep your information secure and confidential and only use it for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Despite our efforts, no internet transmission can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, your data will be securely deleted or anonymised.

7. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data in certain circumstances.
Object to or restrict the processing of your data.
Request portability of your data.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our website uses cookies to enhance your experience, analyse site usage, and personalise content. By continuing to use the website, you consent to our use of cookies. Please see our Cookie Policy [insert link] for more details on how we use cookies and how to manage them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: info@jtroofing.co.uk
Phone: 01912 364 106